Reference

The Terms Behind Your Account

One document covers your account wallet, every bKash, Nagad and Rocket payment, and each table you open — short enough to finish before your first deposit. Access depends on your local law and eligible regions, so read that part first, then open an account.

One set of terms per accountWallet payments coveredMobile and desktop readingRules shown before you deposit
cv3336 The Terms Behind Your Account
DATA AND SECURITY

How We Handle Your Data

These terms only mean something if we look after the account data behind them, so here is how that side works. Your phone number is the account key, and a one-time code is what proves it is you at sign-in. Payment references from bKash, Nagad and Rocket are kept for reconciliation, not passed on. Cookies stay limited to keeping you signed in and remembering preferences. Money-movement records last as long as local rules require. To change a stored number or ask for a copy of what we hold, write from your registered email.

What we keep

Account details, wallet transaction references and a record of which terms version you accepted. That record is what lets us answer a dispute months later without asking you to rebuild it.

Cookies on the lobby

Session cookies keep you signed in between pages, and preference cookies remember your language and last game room. Clear them in your browser and you will simply sign in again.

Account security

Your password plus the one-time code sent to your phone guard the account. We never ask for your bKash PIN, Nagad PIN or Rocket PIN, and anyone who does is not us.

Changes and copies

Records tied to money movements stay as long as local rules require. To correct a stored detail or request a copy of your terms history, contact support from the email you registered.

TERMS HELP DESK

Getting Terms Help From Us

Money questions are the ones we take first, and most of them are really terms questions in disguise. When you write to us, put your account number in the subject, name the wallet you used, and paste the transaction ID from your bKash, Nagad or Rocket app. That one step lets us match your payment to your account wallet instead of guessing. Live chat suits a quick clause question; email suits a dispute you want kept on record. We reply through the same address you signed up with, so keep it active.

Team online

Live chat

Open chat from the footer of any page and name the clause you are asking about. Have your account number and the wallet transaction ID ready so we can pull the record while you wait.

Email support

Use email for a dispute, a formal question about a clause, or a request to change your stored details. Attach the bKash, Nagad or Rocket receipt; a screenshot makes matching faster.

Wallet help

If a bKash, Nagad or Rocket payment left your wallet but never reached your balance, send the transaction ID first. We trace it against your account number before anything else moves.

Terms Questions We Get Asked

These are the clause questions that reach our desk most often, answered the way we would answer them at the counter. If yours is not here, send it through live chat together with your account number, and we will point you to the exact line in the terms that settles it.

From sign-up. Accepting them is part of opening your account wallet, so the rules on lobby use and on how we process a bKash or Nagad payment already cover you before any money moves.

All of them, and each behaves the same way: bKash, Nagad, Rocket and bank transfer. A wallet payment that fails is matched to your account number and either credited or returned under one clause.

Yes. The lobby is not open everywhere; access depends on your local law and eligible regions. Where a payment rail or a sports market is restricted, the terms keep it closed to your account regardless of what the page lists.

The page shows the date the current version took effect. We revise it when a payment rail, a provider format or a local rule changes, and continuing to use your account means you accept the new text.

Contact support with your account number and the transaction or market reference. We check the provider's settlement record for that round, and the answer we give you rests on that record, not on recollection.

Live chat or email, from your registered address. For a copy, tell us which version you need; to change your phone number or email, we verify with a one-time code first.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.