What We Collect and How We Use It
When you create an account, we collect your name, email address, phone number and any identity documents you submit during verification. When you fund your account through bKash, Nagad or Rocket, we log the transaction reference and amount — we do not store your mobile wallet
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PIN or full wallet credentials. We use your data to process account activity, verify identity, handle withdrawal requests and respond to account support queries. We also collect device and session data such as IP address, browser type and access timestamps to protect accounts from unauthorised access.
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We do not share your personal data with advertisers or unrelated third parties. We may share limited data with payment processors — including the local wallet rails you use — solely to complete a transaction or resolve a dispute. Any such sharing is covered by data-processing
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agreements that require those parties to protect your information. Bangladesh-based users should note that data handling is subject to applicable local law, and your eligibility to use this service depends on your jurisdiction. We retain account data for as long as your account is active and
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for the period required by applicable regulations after closure.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.